Terms of service

Palateflow is owned and operated by Wahenam International. By creating an account or using Palateflow, a restaurant agrees to these terms.

Palateflow provides software for restaurant ordering and operations management, offered as a paid subscription (basic, standard and premium plans). Features and plan details are as shown in the product.

The restaurant is responsible for the accuracy of its own menu, pricing and business information, for keeping staff login credentials secure, and for its own communications with customers, including WhatsApp messages sent through the platform.

Subscriptions are billed according to the plan selected. An account with a past-due balance may be suspended, blocking access, until payment is resolved, in line with the status shown in the restaurant's own settings.

The platform may not be used for unlawful purposes, to send unsolicited or spam messages to customers, or in any way that abuses or attempts to circumvent platform limits or protections.

We aim for high availability but don't guarantee uninterrupted service. Scheduled maintenance or unforeseen outages may occur.

Either party may end the relationship. A restaurant can request account closure at any time, and we may suspend or terminate accounts that violate these terms or carry long-unpaid balances.

Palateflow is provided “as is”. To the fullest extent permitted by law, we aren't liable for indirect or consequential losses arising from use of the platform.

We may update these terms. Continued use after an update means acceptance of them.

These terms are governed by the laws of India.

For any question about these terms, contact us at privacy@palateflow.com.