Privacy policy

Palateflow is a restaurant ordering and operations platform, owned and operated by Wahenam International (“we”, “us”, “our”). Restaurants (“tenants”) use it to manage their menu, tables, staff, and orders, and to take orders from their own customers through their own online ordering page (opened via a table QR code) or, optionally, over WhatsApp.

• From restaurant owners and staff: name, email, login credentials, and business details such as restaurant name, address, phone and logo.
• From restaurant customers (diners): phone number and order details (items ordered, table or order source) when they place an order through their own ordering page (via a table QR code) or over WhatsApp. A diner may optionally sign in (with Google or a phone number) to save their order history, wallet and saved addresses across restaurants — a diner who doesn't sign in has no account, and we only see what is needed to fulfil and record their order.
• Usage data: which restaurant workspace an action happened in, and timestamps, for operational and support purposes.

We use this data to operate the ordering, kitchen and table system for each restaurant, to bill the restaurant for their subscription, to provide support, and to keep the platform secure (including audit logging of administrative actions).

Each restaurant's own data is visible to that restaurant's staff and to Palateflow platform administrators, for support and billing. We don't sell data to third parties. We use infrastructure providers (our database and hosting provider) strictly as data processors acting on our instruction, not as independent owners of the data.

We keep account and order data for as long as a restaurant's account is active, plus a reasonable period afterwards for legal and accounting record-keeping, unless deletion is requested sooner.

Restaurant owners can request access to, correction of, or deletion of their data by contacting us. Diners can request deletion of their order history by contacting the restaurant they ordered from, or us directly.

Palateflow is not directed at children, and we don't knowingly collect data from anyone under 18.

We'll update the “last updated” date whenever this policy changes. Continued use of the platform after a change means you accept the update.

For any privacy question or request, contact us at privacy@palateflow.com.