Refund & cancellation policy

Food, drink and any charges a restaurant collects directly from its own diners are between the diner and that restaurant, and are not processed through Palateflow's own payment account — please raise those directly with the restaurant.

• Restaurant subscription plans (basic, standard, premium), billed by Palateflow to the restaurant.
• Diner Gold membership, billed by Palateflow to the diner.

A restaurant owner can request cancellation at any time by contacting us. Access continues until the end of the period already paid for; we don't charge again after that unless the restaurant renews.

Subscription payments are generally non-refundable once a billing period has started, since access is granted immediately. If a payment was charged in error, was duplicated, or the service was materially unavailable, contact us within 7 days of the charge and we'll review it for a full or partial refund at our discretion.

A diner can cancel their Gold membership at any time from their account. Cancelling stops future renewal; benefits already active for the current period continue until it ends.

Gold membership payments are generally non-refundable once the period has started. If a payment was charged in error or duplicated, contact us within 7 days of the charge and we'll review it for a refund at our discretion.

Approved refunds are issued to the original payment method via Razorpay and typically reflect within 5-7 business days, depending on the bank or card network.

To cancel a plan, cancel a membership, or request a refund, contact us at privacy@palateflow.com.