Palateflow
Features

Everything Your Counter, Kitchen and Growth Need — In One Place

Palateflow covers the whole loop — taking the order, cooking it, growing repeat business, and knowing what the day added up to. No terminals to buy, no long contracts, no training week.

Chef checking the live kitchen order queue on a tablet

One Live Queue, From Order to Ready

Every order — dine-in, takeaway, or table QR — lands in one queue the whole team can see. The kitchen works off a live Kitchen Display Board: large tap targets, no prices, no clutter, just what needs cooking next and what's already done. Status changes show up everywhere instantly, so nobody's shouting across the pass.

A customer scanning a table QR code to open the menu

Table QR Ordering, No App Required

Every table gets its own printable QR code. Guests scan it, the menu opens on their own phone, and their order drops straight into your queue — no app to download, no queuing at the counter to place an order.

A chef using a tablet to manage the restaurant's menu

Menu Management That Keeps Up With Service

Change a price in seconds. Mark something sold out the moment it runs out.

Categories & Variants

Group dishes into categories and set size, spice level, or add-on variants without duplicating menu items.

Bulk Edit

Update prices, descriptions, or availability across dozens of items at once instead of one at a time.

Instant Availability Toggle

Mark an item sold out the moment it runs out — it disappears from the customer menu immediately, no delay.

Restaurant staff each using their own role-based login on a device

A Login For Every Role, Not One Shared Password

Owners see the full picture, including revenue. Kitchen accounts see only the order queue they need to work. Staff roles are permission-gated from the ground up, so nobody has more access than their job needs — and nobody's sharing a password on a sticky note.

A store manager checking inventory levels

Inventory Tied to What's On the Menu

Know what's running low before your kitchen finds out mid-service.

Live Stock Levels

Track quantities against your actual menu items, not a spreadsheet kept somewhere else.

Low-Stock Alerts

Get notified before an ingredient runs out, not after a guest orders something you can't make.

One Source of Truth

Inventory counts live next to the menu they affect, so what's trackable is accurate, not guessed.

A restaurant's GST billing and digital khata report on a tablet

GST Billing & A Real Digital Khata

Every sale is already GST-calculated and recorded the moment it's made — no separate ledger to keep, no month-end scramble. Your digital khata stays current automatically, and filing becomes an export instead of a project. Included on every plan, including Counter.

A real Palateflow-powered restaurant storefront (Myra International) with its own hero banner, branding, table booking and live menu

Your Own Storefront, Not a Rented Template

The same page-builder engine running this very site is available to every restaurant on Palateflow. Build a real, branded ordering page — your colors, your photos, your own sections — not a generic template every other restaurant on a marketplace app looks like too.

A customer applying a discount code at checkout on their phone

Discounts and Promo Codes, On Your Terms

Run a percentage-off code, a flat discount, or a limited-time offer whenever you want — no marketplace approval process, no commission taken out of the discount you're funding yourself.

A restaurant owner putting together a marketing campaign on a tablet

Campaigns That Bring Customers Back

Reach past customers directly, without paying a marketplace to reach your own audience.

Campaign Builder

Put together a message and an offer in minutes, aimed at customers who've ordered from you before.

Sent Where They'll See It

Delivered through the same WhatsApp-native channel customers already use for order confirmations.

Track What Worked

See which campaigns actually drove repeat orders, not just how many messages went out.

A customer checking their wallet cashback balance while leaving a restaurant

Wallet Cashback and Loyalty Points, Funded By You — Not a Marketplace

Reward repeat customers with cashback that lands in their own Palateflow wallet, and loyalty points that build toward real rewards. It's your program, your rules, your customer relationship — not a marketplace loyalty scheme sitting between you and the people who order from you.

Two friends looking at a phone together

A Referral Program That Runs Itself

Every happy customer becomes a way to find the next one.

  • Customers refer friends directly from their account — no separate app or sign-up flow.
  • Both sides get a reward once the referral completes their first order.
  • Referral activity shows up in your reports, so you can see what it's actually bringing in.
A banquet and events booking pipeline showing enquiries moving through stages

Banquet & Events Booking CRM

Wedding and event enquiries land in one organized sales pipeline instead of scattered WhatsApp chats and a paper diary — automatic nudges for stale leads, a clean printable quotation with real buffet tiers, and nothing falls through the cracks. Available on Growth and Chain.

A customer tapping a 5-star rating after their meal

Reviews Collected Right After the Meal

Customers rate their order from the same order-tracking page they already have open — no separate review app, no asking. Ratings roll straight into your owner reports, so you see what's working without chasing feedback.

A restaurant owner reviewing the revenue dashboard on a tablet

Know What Today Actually Added Up To

Revenue, order counts, peak hours, and top-selling items — in one dashboard, updated as orders come in. No waiting for an end-of-month statement to understand how the business is actually running.

A smartphone lock screen showing an order notification

Notifications That Reach Customers Where They Already Are

WhatsApp Order Confirmations

Real, live WhatsApp Cloud API integration — customers get their order confirmation on WhatsApp, not a notification from an app they forgot they installed.

Web Push Notifications

Order status updates delivered straight to a customer's browser, even if they've closed the tab.

Dashboard in Multiple Languages
Kitchen Display in Your Team's Language
Orders & Storefront, Multi-Language
A Genuine Rarity at This Price Point
A hand reaching for a receipt printer

Receipt and Kitchen Printing, Wired In

Print what the kitchen needs and what the customer expects.

  • Kitchen order tickets print automatically as orders come in.
  • Customer receipts print at the counter, itemized and accurate.
  • Works with standard thermal receipt printers — no proprietary hardware to buy.

Your Own Domain

Point your own domain at your storefront instead of a shared link — your customers never see a shared platform URL. Live and self-serve on the Premium plan: add your domain in Settings, we verify it, and it goes live.

See Plans

Security and Data Control

Every restaurant's data is isolated from every other's — see the full picture on our Security page.

Your data is isolated from other businesses

Palateflow

Typical Marketplace App

Varies

Two-factor authentication available

Palateflow

Typical Marketplace App

Rarely

Every admin action is logged

Palateflow

Typical Marketplace App

Export your data anytime

Palateflow

Typical Marketplace App

Banquet & Events Booking — New
Multi-Location Chain Login — Available on Chain
Actively Building, Not Just Planning

Ready to Run Your Restaurant Without Giving Away a Cut of Every Order?

Apply and we'll set your workspace up with you — menu, tables and logins included.

Apply to Add Your Restaurant